Follow-up & modification of orders/missions

How can I track my order/assignment?

My account → My orders / missions → Details. Real-time tracking + step-by-step notifications.

How to modify or reprogram?

Opens the → command Edit. If already in progress, go to Messaging to validate a new schedule.

How do I cancel?

Control → Cancel. Any charges are displayed before validation (depending on progress and type of service).

How do I add hours during a mission?

Control → Add hours (smart contract). Provider/delivery company confirms, payment is adjusted.

Payment, credits & invoices

How does escrow payment work?

The amount is blocked until End validation. Unlocking is done when you confirm the mission.

Where can I view/buy my credits?

My account → My credits. Buy a pack, track balance and usage history.

Where can I get my invoices/receipts?

My account → Invoices & receipts → Download (PDF). A receipt is generated after each mission.

Profile, roles & checks

How can I change my role (customer, service provider, deliverer, supporter)?

Header My account → Role selector. Activate/deactivate roles without creating a new account.

How do I complete my pro info / KYC / documents?

My account → My profile → Documents & checks (ID, IBAN, SIRET/RC Pro if required).

How do I update my address, settings and preferences?

My account → Parameters → Address & availability / Notifications.

Litigation, appraisals & support

What to do in the event of a problem

Control → Report a problem. We intervene and freeze the payment if necessary.

Can I rate a service provider/customer?

Yes, after the mission: Leave a review (impacts badges & trust).

How do I contact support?

My account → Help & Support → Open a ticket or via the e-mail of the order.

Solidarity & impact

How to vote for the solidarity kitty (5 %)?

My account → Solidarity → Vote for an association. Redistribution is monthly.

How can I join as a volunteer/association?

Role selector → Solidaire then Complete profile (rapid validation + mission visibility).

Privacy & security

How do I manage my data (RGPD)?

My account → Privacy : data download, account deletion, IA consent management.

How long do you keep the logs?

Less than 30 daysunless required by law. Sensitive accesses are logged.