EN 
FR 
AR Do you have a question?
Check our help center before contacting us to find
quickly answers to your common questions.
Questions frequent
Find quick answers to your frequently asked questions on Livre d'un Clic.
How do I track my order?
Access your account to track the status of your delivery in real time.
What are the delivery times?
How do I modify my order?
Account
Questions about creating an account, logging in, managing your personal information and security settings.
How do I track my order?
Access your account to track the status of your delivery in real time.
What are the delivery times?
Deliveries are usually made within 24 to 48 hours, depending on your location.
How do I modify my order?
Contact our support via the contact page for any changes before shipping. How to update my order?
Payment
Découvrez comment nous sécurisons vos paiements et gérez vos factures en toute confiance.
Comment fonctionnent les crédits ?
Each mission uses credits. 1 credit = 1 hour estimated. You can purchase packages at a discounted rate.
Is payment secure?
Yes. Payments are processed through Stripe. The amount is held until the mission is fully validated.
Where can I find my invoices?
Your invoices are available in “My Account” > “Invoices”, downloadable in PDF.
Subscription
Learn how to easily publish, edit, and access your dashboard.
How to place an order?
To place an order, you must first register on our website. Once registered, you can browse our product catalog and add the products you wish to purchase to your cart. Once you have finished adding products to your cart, you can proceed to checkout and follow the instructions to complete your payment.
How do I track my order?
You can track your order by logging into your account on our website. Once logged in, you can view your order history and track the status of your order.
Comment retourner un produit ?
You can return a product by contacting us by phone or email. We will then provide you with instructions for returning the product.
Delivery
Easily track your delivery and validate your mission with ease thanks to our intuitive platform.
After your order
The service provider is automatically notified. Track the progress from your dashboard.
Mission validation
Yes. Payments are processed through Stripe. The amount is held until the mission is fully validated.
Change of address
Before validation, modify the address via your dashboard or contact the service provider.
Solidarity
Information on solidarity initiatives, help for authors in difficulty and volunteer participation.
How to place an order?
To place an order, you must first register on our website. Once registered, you can browse our product catalog and add the products you wish to purchase to your cart. Once you have finished adding products to your cart, you can proceed to checkout and follow the instructions to complete your payment.
How do I track my order?
You can track your order by logging into your account on our website. Once logged in, you can view your order history and track the status of your order.
Comment retourner un produit ?
You can return a product by contacting us by phone or email. We will then provide you with instructions for returning the product.
