EN 
FR 
AR Do you have a question?
Check our help center before contacting us to find
quickly answers to your common questions.
Questions frequent
Find quick answers to your frequently asked questions on Livre d'un Clic.
How do I track my order?
Access your account to track the status of your delivery in real time.
What are the delivery times?
How do I modify my order?
Account
Questions about creating an account, logging in, managing your personal information and security settings.
How do I create an account?
Click on "Login" then "Register" at the top of the page and fill in the form with your details. You will receive a confirmation e-mail.
Can I use the same account for several roles (customer, service provider, delivery person, volunteer)?
Yes, you can activate multiple roles from your dashboard and easily switch between them.
I've forgotten my password. What should I do?
Contact our support via the contact page for any changes before shipping. How to update my order?
How can I delete my account and personal data?
You can request the deletion of your data via the "Settings" tab of your account, in accordance with the RGPD.
Payment
Découvrez comment nous sécurisons vos paiements et gérez vos factures en toute confiance.
What payment methods do you accept?
Credit card, Stripe, and secure deferred payments.
Is payment secure?
Yes, all payments go through Stripe and are protected. The money remains blocked until the mission is validated.
Where can I find my invoices?
In "My account > Invoices". They can be downloaded as PDF files.
Can I pay in instalments?
No for now, but you can buy time packs at reduced rates.
Subscription
Learn how to easily publish, edit, and access your dashboard.
Comment fonctionnent les crédits ?
1 credit = 1 estimated hour of work. You can buy packs to reduce the hourly rate.
What are the advantages of a Pro subscription?
Discounted rates, prioritized requests, and advanced dashboard.
How do I cancel my subscription?
From your "My account > Subscription" area. Cancellation takes effect on the next due date.
Delivery
Easily track your delivery and validate your mission with ease thanks to our intuitive platform.
How do I track my delivery?
Go to "My account > My orders" to see the progress in real time.
What are the average lead times?
Local deliveries are generally made within 24 to 48 hours. For express deliveries, the delivery time is indicated before validation.
Can I change my address after ordering?
Yes, before final validation. After validation, contact the service provider directly.
What should I do if my delivery is late?
Report it from your dashboard or contact our support team.
Solidarity
Information on solidarity initiatives, help for authors in difficulty and volunteer participation.
How to become a volunteer
Register on the "Become a volunteer" page and choose your solidarity missions.
What types of solidarity missions are on offer?
Food aid, help for the elderly, support for RSA/disabled beneficiaries.
How does the solidarity kitty (5%) work?
5% of our sales are donated each month to partner associations, based on user votes.
Can I propose an assignment for my association?
Yes, via the "Propose a solidarity mission" form.
